Refund policy
Return & Exchange Conditions:
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Items can be returned or exchanged within 14 days of receiving your order.
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Products must be unused, unwashed, and in their original packaging with all tags attached.
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Sale or discounted items are non-refundable and not eligible for exchange unless faulty.
How to Request a Return or Exchange:
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Your order number
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The item(s) you’d like to return or exchange
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The reason for your return or exchange
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Whether you’d prefer a refund, store credit, or exchange
- Our team will respond within 2 business days with instructions.
Refunds
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Once we receive and inspect the returned item(s), we’ll process your refund to your original payment method.
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Refunds may take 5-10 business days to appear, depending on your bank or payment provider.
Return Shipping:
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Customers are responsible for return shipping costs unless the item received was incorrect or defective.
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In case of a wrong or faulty item, we will cover the return shipping cost.
If you have any questions or need assistance, please don’t hesitate to reach out to us at info@pikipikishop.com.